We offer direct customer service, control center support, and advanced customer support tailored to the specific needs of any enterprise.
Surveillance International is a full-spectrum surveillance company offering a comprehensive range of monitoring solutions. We oversee the entirety of your surveillance data network beyond simply monitoring one site; every camera, every NVR, every possible source of data is enveloped under our watch. SI leaves no blind spots or gaps in coverage for security threats to pose a problem, and we are able to take immediate action should one arise.
We offer Total Service platforms delineated in three discreet service levels:
Standard Customer Service (SCS): We offer camera design, installation, and ongoing program maintenance to ensure the continuous smooth and proper operation of your surveillance network. Additionally, a client database will be available to store video documentation of on-site incidents and technical issues for tracking, analysis, and final resolution.
Control Center Support (CCS): A dedicated team of trained operators will monitor your cameras and other surveillance equipment in real-time while maintaining 24/7 support and troubleshooting. Real-time engagement means that our operators can actively respond to potentials threats during or even before an incident occurs. Possible responses include audio warnings, police dispatch, and client notification.
Advanced Customer Support (ACS): Includes comprehensive video research and analytics, in-depth investigation, and on-call services 24 hours a day to handle emergencies.