Proactive, ongoing program maintenance ensures that your surveillance system will never fail when you need it most.
Surveillance International provides proactive, ongoing system health checks conducted by our team of professional maintenance and service technicians. Pro-activity is vital to security; there is no use in finding issues in a surveillance system AFTER a crime has already occurred. Our system checks are thorough and comprehensive; we closely inspect cameras, hard drives, NVRs, internet connection, and any on-site equipment vital to our system’s performance.
Our technicians can detect, isolate, and resolve problems related to camera outages, internet/wireless connection, and power outages. We also log any issues, incidents, and video review requests into a video management system. By maintaining clear records using a service ticket system in the back-end, we can effectively prioritize and address technical issues.