Surveillance International provides proactive, ongoing system health checks conducted by our team of professional maintenance and service technicians. Pro-activity is vital to security; there is no use in finding issues in a surveillance system AFTER a crime has already occurred. Our system checks are thorough and comprehensive; we closely inspect cameras, hard drives, NVRs, internet connection, and any on-site equipment vital to our system’s performance.
Our technicians can detect, isolate, and resolve problems related to camera outages, internet/wireless connection, and power outages. We also log any issues, incidents, and video review requests into a video management system. By maintaining clear records using a service ticket system in the back-end, we can effectively prioritize and address technical issues.
